SOLUTIONS FOR PHARMACEUTICAL COMPANIES
Identity Solutions for Global Pharma
Deliver seamless, secure experiences across trials, patient services, and HCP engagement—with full regulatory alignment.
Secure, Compliant Identity Experiences for Patients, Providers, and Partners
Identity Is Essential to Pharma Innovation and Engagement
Digital transformation in pharma is accelerating—but identity remains a bottleneck for usability, compliance, and scale. Getting it right means removing friction, supporting global access, and meeting strict regulatory standards.
81% of pharma leaders say digital engagement is critical, but only 30% are confident in their identity systems. (Deloitte)
52% of healthcare professionals abandon portals due to login or authentication issues. (PharmaVoice)
70% of pharma companies operate in 10+ countries, complicating identity management across regions and brands. (IQVIA)
Common CIAM Challenges in Pharma
From clinical trials to commercial engagement, identity challenges increase cost and reduce effectiveness.
Strict Security & Compliance Needs
Pharma must meet demanding standards (HIPAA, GDPR, FDA 21 CFR Part 11) for data protection, access control, and auditability.
Global & Multilingual Access
Managing users across regions, languages, and regulatory zones is complex without centralized, flexible identity infrastructure.
Fragmented Portals for Patients & HCPs
Clinical trials, support programs, and provider tools often live in silos with disconnected logins and poor UX.
High Abandonment & Low Engagement
Long or error-prone sign-up flows and forgotten credentials hurt adoption of critical portals and apps.
Rigid, Costly Legacy Systems
Outdated CIAM platforms limit scalability and innovation—especially when supporting multiple brands or therapeutic areas.
Lack of Identity-Driven Consent Control
Supporting granular, auditable consent preferences across brands, uses, and regions is essential but often unsupported.
CIAM SOLUTIONS FOR PHARMACEUTICAL COMPANIES
How We Help Pharmaceutical Companies
CIAM Modernization & Migration
Replace legacy identity systems with scalable, policy-aligned platforms tailored to your agency’s mission and audience.
Application & Experience Onboarding
Connect identity across citizen portals, internal systems, and mobile apps with our proven onboarding frameworks.
Identity Operations & Support
Ensure high availability and incident response for mission-critical identity services with 24x7 operational coverage.
CIAM Innovation
Implement advanced flows—ID verification, progressive profiling, role-based access, multilingual UX—and align them with evolving government policy needs.
Results That Matter
Build trust, deliver faster, and meet the highest standards.
Boost Patient & HCP Adoption
Reduce friction and abandonment across all portals with user-friendly, branded, and localized identity experiences.
Simplify Global Compliance
Support HIPAA, GDPR, and other frameworks with configurable consent, audit trails, and access controls.
Unify Identity Across Brands
Manage identity across multiple therapeutic areas and regions—without duplicating infrastructure or losing control.
Scalable Identity for Global Life Sciences
From R&D to commercialization, we help pharma companies secure access, simplify compliance, and increase digital engagement—without slowing innovation.
Unmatched Expertise in Key Areas
Your trusted customer identity partner, we excel in all critical CIAM topics. From intricate challenges to tailored requirements, we deliver unmatched expertise in every facet of CIAM.
Frictionless and Secure Authentication
Users expect fast, seamless logins—especially on mobile—but businesses also need to protect against fraud. Key features: Passkeys, Passwordless login, biometrics, adaptive MFA, social login.
Identity Verification and Fraud Prevention
Verifying user identities during registration or high-risk actions helps prevent fake accounts and account takeovers. Key features: KYC integrations, document scanning, risk-based verification, bot detection.
Consent and Privacy Mgmt
Compliance with privacy laws (GDPR, CCPA, etc.) is mandatory and customers care about how their data is handled. Key features: Granular consent tracking, data portability, user dashboards for managing preferences.
Scalability and Performance
Businesses need identity systems that can handle millions of users with low latency across regions and devices. Key features: Cloud-native architecture, edge authentication, elastic scaling.
Personalized User Experiences
Identity data can drive better UX and revenue through personalization and segmentation. Key features: Progressive profiling, identity-driven recommendations, custom onboarding flows.
The High Cost of Compromised Identity
Every day, thousands of your customers face threats that put their personal data—and your business's reputation—at risk.
Customer Identity Insights
A shortcut to the latest insights, trends, though-leadership, events, and company updates.
