MANAGED SERVICES
Identity Operations, Fully Managed
Let our experts handle the daily demands of CIAM. We deliver continuous monitoring, system health checks, and strategic improvements, so your team can focus on growth while we ensure security, reliability, and scalability.
How We Help
Next Reason’s Managed Services cover the full spectrum of CIAM operational needs, including:
- Rapid Incident Resolution: Swift and effective response to critical identity system issues, minimizing potential impact.
- Proactive Monitoring & Alerting: Continuous vigilance over your CIAM environment to anticipate and address potential problems before they escalate.
- System Health & Optimization: Regular assessments and fine-tuning to ensure your identity systems operate at peak efficiency and stability.
- Security & Patch Management: Timely application of security updates and patches, keeping your CIAM platform protected against emerging threats.
- Configuration Integrity: Expert management of your CIAM system configurations to maintain consistency, reliability, and compliance.
- Performance Enhancement: Strategic adjustments and tuning to improve the speed, responsiveness, and scalability of your identity infrastructure.
- Dedicated Team Extension: Access to a specialized team of CIAM experts deeply familiar with your unique environment and objectives.
Unmatched Expertise in Key Areas
Your trusted customer identity partner, we excel in all critical CIAM topics. From intricate challenges to tailored requirements, we deliver unmatched expertise in every facet of CIAM.
Frictionless and Secure Authentication
Users expect fast, seamless logins—especially on mobile—but businesses also need to protect against fraud. Key features: Passkeys, Passwordless login, biometrics, adaptive MFA, social login.
Identity Verification and Fraud Prevention
Verifying user identities during registration or high-risk actions helps prevent fake accounts and account takeovers. Key features: KYC integrations, document scanning, risk-based verification, bot detection.
Consent and Privacy Mgmt
Compliance with privacy laws (GDPR, CCPA, etc.) is mandatory and customers care about how their data is handled. Key features: Granular consent tracking, data portability, user dashboards for managing preferences.
Scalability and Performance
Businesses need identity systems that can handle millions of users with low latency across regions and devices. Key features: Cloud-native architecture, edge authentication, elastic scaling.
Personalized User Experiences
Identity data can drive better UX and revenue through personalization and segmentation. Key features: Progressive profiling, identity-driven recommendations, custom onboarding flows.
Managed Service Tiers
Tier 1: Essential Care
The Essential Care tier provides a foundational layer of support and monitoring for your CIAM environment. It's designed for organizations that need reliable incident response and vigilant oversight of their critical identity systems. Core Focus: Reactive incident resolution and proactive system monitoring to ensure stability.
Tier 2: Proactive Operations
The Proactive Operations tier extends beyond basic support, offering comprehensive management, deeper insights, and a more collaborative relationship. This tier is ideal for organizations looking for continuous optimization and a hands-on partner in their CIAM journey. Core Focus: Proactive maintenance, ongoing optimization, and strategic operational guidance.
Tier 3: Integrated Command
The highest level of collaboration and seamless integration, making Next Reason an integral extension of your internal team. We embed our expertise directly within your operational workflows, leveraging your existing systems for maximum efficiency and partnership. Core Focus: Deep team integration, strategic operational leadership, and custom solution support within your native environment.
The High Cost of Compromised Identity
Every day, thousands of your customers face threats that put their personal data—and your business's reputation—at risk.
FREE DOWNLOAD
5 Signs your CIAM Platform Needs Immediate Attention
This free guide offers a clear framework to assess the health and impact of your current identity setup.
Identity Insights
Learn more about the company, industry, and CIAM through our webinars, events and articles
Ready to Elevate Your Customer Identity Experience?
Secure your customers, personalize their experience, and grow your business with our tailored CIAM solutions.