Poor accessibility & UX
Complicated logins and non-inclusive designs reduce adoption among seniors, underserved groups, and users with disabilities.
Modern identity for modern government.
Deliver secure, accessible, and compliant digital services that earn trust and increase public participation.
In the public sector, identity isn't just a gateway — it's a guarantee. Whether delivering digital services to citizens or securing internal systems for staff and contractors, government agencies need modern, secure, and user-friendly identity experiences that build trust and increase adoption.
50M+
Customer records securely migrated, integrated, and maintained for global enterprises
20+
Major organizations partnered with to transform identity strategy and operations
3
Continents with local CIAM delivery expertise — US, Brazil, and the Philippines
250+
Applications seamlessly transitioned to modern CIAM platforms — on time and on budget
The shift
Identity is critical to modern government services
Governments at all levels are digitizing services — from benefits and licensing to secure portals and citizen engagement platforms. But without a modern identity layer, even the most ambitious digital transformation efforts fall short.
- Private sector expectations. Citizens expect government digital services to match the usability and reliability of leading consumer apps.
- Friction equals drop-off. Complicated login and registration flows reduce participation in programs that depend on broad public adoption.
- Legacy is a roadblock. Outdated identity infrastructure slows service delivery, blocks integration, and increases security and compliance risk.
Challenges
Common CIAM challenges in government
Outdated systems and siloed access workflows erode trust, slow down service delivery, and increase risk.
Security & identity fraud risks
Weak authentication and inconsistent identity proofing increase exposure to fraud, data breaches, and misuse of public services.
Legacy infrastructure & vendor lock-in
Older systems limit innovation, prevent integration with modern platforms, and create costly dependencies.
Disconnected experiences
Citizens and employees often juggle multiple accounts across departments with no unified identity or profile.
Compliance & policy gaps
Failing to meet identity-related standards (e.g. NIST, FedRAMP, GDPR-equivalent local regs) poses serious regulatory and reputational risk.
Low trust & participation
When digital experiences feel insecure or confusing, users disengage — reducing the impact of government programs and investments.
CIAM for government
How we help government agencies
Next Reason brings deep expertise in modernizing identity for public-sector institutions — helping agencies streamline access, protect data, and serve citizens more effectively.
CIAM modernization & migration
Replace legacy identity systems with scalable, policy-aligned platforms tailored to your agency's mission and audience.
Application & experience onboarding
Connect identity across citizen portals, internal systems, and mobile apps with our proven onboarding frameworks.
Identity operations & support
Ensure high availability and incident response for mission-critical identity services with 24×7 operational coverage.
CIAM innovation
Implement advanced flows — ID verification, progressive profiling, role-based access, multilingual UX — and align them with evolving government policy needs.
Outcomes
Results that matter
Build trust, deliver faster, and meet the highest standards for digital government services.
Increase citizen access & inclusion
Design accessible, multilingual identity flows that serve the full diversity of your population.
Strengthen security & compliance
Support strong authentication, audit logging, and data protection aligned with regulatory frameworks.
Accelerate digital transformation
Lay the identity foundation for faster service delivery, smarter inter-agency collaboration, and future-ready infrastructure.
Case studies
Programs we have owned to the cutover.
Scope, platform, and the outcome that mattered—run end-to-end by senior CIAM architects.
Global Pharma Migration
Case Study: A global pharma leader de-risks a multi-year CIAM migration
How a Fortune Global 500 pharmaceutical company validated its identity and consent architecture before execution, with Next Reason, Akamai's Customer Migration Center of Excellence…
Global Energy China Operations
Case Study: Large-Scale CIAM Platform Migration in China
Next Reason partnered with the China division of a global energy company to extract and securely transfer nearly 20 million customer identity records from Akamai Identity Cloud to…
Electronics and Healthcare Company
Case Study: Onsite Training, Enablement, and Implementation
To help a global consumer electronics company roll out an updated and standardized OpenId Connect solution, Next Reason spent 3 months onsite assisting in strategy, implementation,…