High friction onboarding
Lengthy KYC processes and disjointed registration flows cause potential customers to drop off before their first deposit.
Modern identity for modern finance.
Deliver secure, seamless, and compliant digital banking experiences that protect assets and build lifelong customer loyalty.
In the financial sector, identity is the foundation of every transaction. Whether managing high-net-worth portfolios or providing retail banking apps, financial institutions need robust, secure, and frictionless identity experiences that mitigate fraud while meeting the highest regulatory standards.
50M+
Customer records securely migrated, integrated, and maintained for global enterprises
20+
Major organizations partnered with to transform identity strategy and operations
3
Continents with local CIAM delivery expertise — US, Brazil, and the Philippines
250+
Applications seamlessly transitioned to modern CIAM platforms — on time and on budget
The shift
Identity is critical to modern financial services
Financial institutions are facing a digital-first revolution — from open banking initiatives to AI-driven wealth management. Without a modern identity layer, digital transformation leads to security gaps and customer churn.
- Zero-trust expectations. Customers and regulators expect strong authentication and continuous verification — not just at login.
- Friction equals abandonment. Lengthy onboarding and clunky authentication drive potential customers away before their first deposit.
- Legacy risk. Outdated identity infrastructure can't keep pace with fraud tactics, open banking APIs, or cross-border compliance.
Challenges
Common CIAM challenges in finance
Outdated authentication and fragmented user data erode customer trust, invite regulatory fines, and increase operational risk.
Sophisticated fraud & ATO
Credential stuffing and social engineering bypass weak MFA, leading to financial loss and brand damage.
Regulatory compliance burdens
Navigating evolving requirements like PSD2, SCA, and Anti-Money Laundering (AML) laws across different jurisdictions is complex.
Siloed customer data
Managing separate identities for retail banking, loans, and investments prevents a 360-degree view of the customer.
Compliance & policy gaps
Failing to meet identity-related standards poses serious regulatory and reputational risk across markets.
System downtime & latency
Identity system failures prevent customers from accessing funds, leading to immediate reputational crisis.
CIAM for finance
How we help financial institutions
Next Reason brings deep expertise in modernizing identity for banks, wealth managers, and fintechs — helping institutions streamline access, protect assets, and serve customers more effectively.
CIAM modernization & migration
Replace rigid legacy systems with agile, cloud-native platforms that scale during market volatility.
Frictionless KYC & onboarding
Integrate identity verification seamlessly into the sign-up flow to speed up account opening while remaining compliant.
Advanced fraud orchestration
Implement risk-based authentication and bot detection to stop threats before they reach the transaction layer.
Open banking & ecosystem integration
Securely share data with third-party providers (TPPs) through robust consent management and API security.
Outcomes
Results that matter
Protect your assets, stay compliant, and deliver a superior digital banking experience.
Drive customer growth
Onboard customers faster with social login, passkeys, and progressive profiling.
Minimize fraud losses
Deploy adaptive MFA and biometric security to drastically reduce account takeover incidents.
Ensure global compliance
Automate consent management and audit logging to meet strict financial data privacy regulations.
Case studies
Programs we have owned to the cutover.
Scope, platform, and the outcome that mattered—run end-to-end by senior CIAM architects.
Global Pharma Migration
Case Study: A global pharma leader de-risks a multi-year CIAM migration
How a Fortune Global 500 pharmaceutical company validated its identity and consent architecture before execution, with Next Reason, Akamai's Customer Migration Center of Excellence…
Global Energy China Operations
Case Study: Large-Scale CIAM Platform Migration in China
Next Reason partnered with the China division of a global energy company to extract and securely transfer nearly 20 million customer identity records from Akamai Identity Cloud to…
Electronics and Healthcare Company
Case Study: Onsite Training, Enablement, and Implementation
To help a global consumer electronics company roll out an updated and standardized OpenId Connect solution, Next Reason spent 3 months onsite assisting in strategy, implementation,…