Background
A global pharmaceuticals company recognized the need to modernize its customer identity and access management (CIAM) platform to better serve patients, healthcare providers, and partners. The company’s existing identity systems were fragmented, difficult to manage, and unable to scale with growing regulatory and user demands. To address these challenges, they partnered with Next Reason to assess their complex IT landscape, implement a robust CIAM platform, migrate millions of user records, and operationalize the identity program for long-term success.
Analysis
Next Reason’s assessment surfaced several critical factors:
- Complex IT ecosystem with multiple legacy systems requiring careful integration.
- High regulatory and compliance requirements unique to the pharmaceutical industry.
- Large-scale user migration involving millions of patient and provider accounts.
- Operational inefficiencies that hindered the ability to adapt quickly to new business or compliance needs.
The analysis revealed that modernization would require not only technical upgrades, but also strong governance and ongoing operational support.
Recommendations
Next Reason recommended a structured modernization program:
- Assess and map the existing IT landscape to identify dependencies and risks.
- Implement a robust, scalable CIAM platform built on modern authentication standards.
- Design a secure migration strategy for millions of users to ensure continuity and trust.
- Operationalize the identity program with clear governance and support processes to maintain compliance and performance.
Implementation
Working closely with the pharmaceutical company, Next Reason:
- Conducted a thorough assessment of systems, integrations, and regulatory requirements.
- Implemented and configured the new CIAM platform to support global use cases.
- Migrated millions of user records with a focus on data integrity and minimal disruption.
- Established operational governance and processes to ensure long-term sustainability.
As a result, the company now benefits from a modern, compliant CIAM foundation that enhances security, improves user experience, and supports global scalability across its digital ecosystem.
