Akamai

We are the official migration partner and Customer Migration Center of Excellence for Identity Cloud, helping enterprises exit before end of life in 2027.

Akamai logo

We've moved millions of customer profiles off Akamai Identity Cloud (formerly Janrain). The numbers below back that up.

+100M
AIC customer profiles migrated
60+
Countries of origin
11
Fortune 100 enterprises supported by our team
24×7
Global team
Akamai Identity Cloud end-of-life announcement with Next Reason migration support overview

What's Happening?

Akamai has announced the End-of-Life for Identity Cloud. Important milestones include:

  • March 31, 2026. AIC's Engage social login dashboard will be decommissioned.
  • December 31, 2026. AIC Social Login (Engage) will shut down for good.
  • December 31, 2027. AIC will shut down for good.

Akamai Identity Cloud Migration: Next Reason CIAM Webinar

In this webinar, Haley Lovett and Nate Szytel from Next Reason discuss the Akamai Identity Cloud deprecation timeline and strategies for migrating onto a new CIAM platform. Next Reason is a trusted leader in customer identity and access management (CIAM), offering a comprehensive suite of services designed to help enterprises, mid-sized, and SMBs modernize, secure, and optimize their identity ecosystems.

Choose the migration path that fits your business

Next Reason offers a suite of strategies, plans, templates, and tools designed to help customers with seamless transition from Akamai Identity Cloud and onto their platform of choice. The tooling is a mix of cloud applications, self-hosted functions, and bulk data export scripts.

Bulk migration: a single cutover export from Akamai Identity Cloud to a new provider

Bulk migration

Secure export of all user data from AIC and import into a new provider in a single cutover event.

Best for
  • Short timeframes or a requirement to retire the old system as soon as possible
  • Integrations managed centrally, few integrations, or use of a proxy
  • Login can be unavailable for a period of time (uncommon)
Just-in-time migration: users moved off Akamai Identity Cloud as they authenticate

Just-in-time (JIT) migration

Invisible, real-time one-by-one migration when users authenticate.

Best for
  • Longer timeframes, or the ability to run two systems in parallel over an extended period
  • Integrations managed centrally, few integrations, or use of a proxy
Phased migration: a hybrid, zero-downtime move off Akamai Identity Cloud

Phased migration

A hybrid approach, and the most common. It includes several variations and can accommodate zero downtime with no impact to users or applications.

Best for
  • Complex or varying integration types and points
  • Multiple businesses with sensitivity to impact
  • Login can be unavailable for a period of time (uncommon)
Haley Lovett, Next Reason CIAM specialist

Official Migration Services Partner

Akamai Identity Cloud and Next Reason have teamed up to offer flexible migration services designed to meet your needs—whether you're looking for a simple self-service option or a fully managed migration.

  • Self-Service Migration Portal. Tips and best practices from the experts on DIY migration from Akamai Identity Cloud to another platform.
  • Migration Cloud. A consistent experience for your businesses through the Next Reason Migration Cloud.
  • Managed Migration Support. Move your migration along with our advisory, development, and engineering services.
  • Ongoing Support. Outsource your customer identity operations to our 24×7 global team.
Matt Koltermann, Next Reason CIAM architect

Deep AIC Expertise

Our team has spent years on some of the most complex Akamai Identity Cloud implementations in the world, for major brands.

  • Deep Product Knowledge. We're the leading experts in Akamai Identity Cloud's APIs, infrastructure, hidden gotchas, and more.
  • Integration Development. Complex landscape that's difficult to untangle? We handle that, and build custom integrations, shims, data migrations, and more.
  • Migration Blueprint. We already have a tested process for quickly assessing your Akamai Identity Cloud landscape and advising on next steps.

From assessment to post-cutover refinement, we bring the guidance and support your customer identity migration requires.

01

Assess

Get ready to migrate with a deep review of your implementation and expert recommendations.

  • Understand your environment.Gain visibility into your current AIC usage, customizations, and integration patterns to set a solid migration foundation.
  • Assess data and complexity.Analyze data volume, integration complexity, and usage trends to determine the best-fit migration approach.
  • Plan with confidence.Receive a tailored migration roadmap, timeline, and resource needs, whether you're migrating yourself or preparing an RFP.
  • Mitigate migration risks.Identify potential challenges and security gaps early so you can reduce risk and ensure a smooth transition.
  • RFP-ready guidance.Detailed material that lets you confidently issue a CIAM RFP that reflects your requirements and attracts the right vendors.
02

Migrate

Transition to any new CIAM platform with our tiered migration support packages.

  • Self-Service Simplicity.Suited to standard migrations, our basic support and tools let your team export data and migrate with confidence.
  • Efficient Data Export.Move large datasets securely, with support for multiple formats and entity types.
  • Expert Guidance.Get expert advice for advanced migrations, useful for custom integrations or multi-entity environments.
  • Blended Support Model.Balance internal execution with advisory hours and enhanced support for faster resolution across regions.
  • Fully Managed Delivery.Let our team handle the details: custom plans, dedicated engineers, and hands-on execution for complex or high-stakes migrations.
  • Reduced Risk, Most Control.Minimize disruption with proactive planning, dedicated resources, and pricing tailored to your needs.
03

Optimize

Worry-free operation and ongoing improvement after you migrate.

  • Simpler operations.One point of contact for incident resolution, vendor orchestration, and platform improvement.
  • Reduce overhead.Lower internal resource allocation by leaning on our expert CIAM support team, freeing your team to focus on core priorities.
  • Global 24/7 support.Enterprise-grade coverage across all regions with a dedicated team that knows your CIAM environment.
  • Drive ongoing improvement.Work with our CIAM team to keep performance, customer experience, and platform capabilities improving over time.
  • Strategic partnership.Work hand-in-hand with CIAM architects, engineers, and project managers to evolve your identity roadmap.
  • Keep up with the field.Expert-led work aligned with emerging standards, security trends, and best practices.
Akamai Identity Cloud Migration Accelerator guide cover

Akamai Identity Cloud Migration Guide

Download our free resource to help plan and execute your Akamai Identity Cloud migration.