ENERGY

Maximize revenue with customer loyalty

According to the European analyst company KuppingerCole, 74% of energy companies struggle with fragmented customer identity data, inhibiting digital transformation efforts.

Secure & Efficient Customer Identity Management for the Energy Sector

The energy industry is undergoing a digital transformation, with growing adoption of smart meters, connected devices, and cloud-based applications. This shift presents exciting opportunities, but also raises critical challenges around managing customer access and protecting sensitive data.

Critical challenges Energy companies face around CIAM:

Seamless customer experience: Ensuring a unified login and account management experience across platforms, especially following mergers and acquisitions.
Enhanced security: Protecting sensitive data during mergers and acquisitions, requiring secure data migration and consolidated access controls.
Compliance: Navigating the complexities of merging data privacy policies and customer consent frameworks while adhering to evolving regulations.
System integration: Ensuring seamless login and data exchange across diverse systems, including those from acquired companies.

The Need for Specialized CIAM Expertise for Energy Companies

Next Reason's CIAM solutions address these challenges head-on, providing a smooth and secure path for energy companies navigating digital transformation and industry consolidation. Our suite of services empowers you to streamline customer identity management, strengthen data security, and comply with regulations, all while fostering trust and building stronger customer relationships during this critical transition.

- CASE STUDY -

Global Energy Company

Evaluates Customer Identity Strategy to Propel Future Growth

A global leader in the energy sector, with a diverse portfolio that includes oil and gas exploration, production, and marketing, as well as a growing focus on renewable energy sources such as wind and solar. Operating in over 70 countries and serving millions of customers worldwide.

Next Reason's CIAM Assessment and Roadmap focused on key data and compliance areas:

  • Data quality supporting revenue generation: The data architecture needed to improve the quality of the data and be available and accessible to the business partners to use in the analysis of potential new revenue streams. 
  • Customer experience: The data practices needed to be secure and compliant with global regulations such as GDPR, while supporting its transition to a more sustainable energy future. 
01

Data Inventory and Mapping

Data Sources Identified: Customer data was sourced from multiple systems, including CRM platforms (Salesforce), ERP (SAP), loyalty programs, online customer portals, and IoT devices in energy installations.
Third-Party Integrations: Identified several critical third-party integrations, including partnerships with fuel retail networks, electric vehicle charging providers, and smart home energy management solutions.

02

Technical Landscape Evaluation

Data Collection & Ingestion: Customer data was collected through channels, including fuel card transactions, loyalty programs, mobile apps, and online platforms. However, there were discrepancies in data capture methods across different regions and business units.
Data Storage & Management: Data was stored across a mix of on-premises and cloud-based systems, with varying degrees of integration and scalability.Data
Processing & Integration:
Data processing involved a combination of legacy systems and modern data platforms, with ETL processes that varied significantly across business units.
Data Security & Compliance: Basic security protocols were in place, including encryption and access controls, but there were concerns about the consistency of these measures across regions.

03

Revenue Alignment Analysis

Customer Data Utilization for Revenue: Customer data was used for basic segmentation and targeted marketing efforts, particularly in its loyalty programs. However, there was limited use of advanced analytics to drive personalized offers or predict customer behavior.
Data-Driven Revenue Opportunities: There was significant potential in using customer data to enhance renewable energy offerings, such as personalized solar power solutions, electric vehicle (EV) charging services, and energy management tools for smart homes.
Alignment with Business Goals: Customer data strategies were somewhat aligned with its broader business goals, particularly around customer loyalty and marketing. However, there was room for improvement in aligning data initiatives with sustainability and growth objectives.

04

Security & Compliance Risk Assessment

Risk Identification: Potential risks included data breaches due to inconsistent security practices across regions, non-compliance with GDPR and other regulations, and exposure to risks through third-party partnerships.
Gap Analysis: Inconsistencies in data security practices across regions, outdated compliance procedures, and lack of centralized oversight of third-party data access.
Risk Mitigation Strategies: Enhance data security measures by implementing advanced encryption, multi-factor authentication, and regular security audits. Tighten controls over third-party data access and develop a crisis response plan for potential data breaches.

05

Recommendations & Roadmap

Key Findings: The assessment identified fragmented data systems, underutilized customer data, security vulnerabilities, and compliance risks. However, significant opportunities were identified to leverage customer data for revenue growth and support sustainability goals.
Visualizations:
Provided detailed data flow diagrams, risk heatmaps, and potential revenue impact charts.
Technical Recommendations:
Standardize data collection and processing methods, migrate to a global cloud-based data warehouse, and implement automated ETL processes.
Revenue Recommendations:
Develop advanced customer segmentation models, predictive analytics, and personalized marketing strategies to drive revenue growth from both traditional and renewable energy customers.
Security and Compliance Recommendations:
Enhance data security protocols, standardize compliance practices across regions, and implement centralized monitoring and auditing tools.

Download the Full Report

Download the full report from the case study above.

Oops! Something went wrong while submitting the form.
Next Reason CIAM healthcheck report graphic
CUSTOMER IDENTITY HEALTH CHECK

Level Up Your Energy Company's CIAM with a Data-Driven Assessment

In today's rapidly evolving energy landscape, a robust Customer Identity and Access Management (CIAM) strategy is paramount. Yet, many energy companies struggle to assess their current CIAM posture and identify areas for improvement, hindering their digital transformation efforts.

Next Reason's Customer Identity Health Check addresses this challenge by providing energy companies with a comprehensive and industry-specific assessment.
Next Identity Hosted Journey Screen
Our health check goes beyond generic assessments, offering:
Industry-specific benchmarks: Compare your CIAM practices against best practices specifically designed for the energy sector, gaining valuable insights into areas for improvement and staying ahead of the curve.
Data-driven insights: Gain invaluable insights based on a thorough analysis of your CIAM infrastructure, user management processes, and security controls. This data-driven approach ensures your roadmap is based on concrete evidence, not assumptions.
Prioritized roadmap: Receive a clear and actionable roadmap for improvement, with prioritized recommendations tailored to address your most critical needs. This ensures you focus your resources on initiatives that will deliver the biggest impact.
Reduced security risks & regulatory compliance: Identify and mitigate potential security vulnerabilities associated with fragmented customer data. This proactive approach helps you ensure compliance with evolving data privacy regulations like GDPR and CCPA.

Schedule a call

Schedule a call

Take the first step towards a secure and customer-centric future. Contact Next Reason today to learn more about the Customer Identity Health Check and how it can empower your energy company.
Schedule a call
An Elipse
CIAM MIGRATION

Energy Industry Expertise for your CIAM Migration

Migrating to a new CIAM system can be a daunting task for energy companies, especially considering the complexities of integrating legacy systems and ensuring data security. We also understand the challenges energy companies face when integrating customer data from acquired companies.

Next Reason's CIAM Migration Accelerator streamlines your journey, helping you navigate the process efficiently and minimize disruption.
Next Identity Hosted Journey Screen
Our experienced team will:
Develop a customized migration plan: Tailored to your specific needs and infrastructure, ensuring a smooth and efficient transition.
Minimize downtime and disruption: We prioritize minimizing impact on your daily operations, ensuring business continuity throughout the CIAM migration process.
Ensure data security and compliance: Our secure migration procedures safeguard your sensitive customer data and adhere to industry regulations.
Optimize your CIAM for future growth: We help you configure your new CIAM platform for scalability and future needs, positioning your company for long-term success.

Schedule a call

Schedule a call

Contact Next Reason today to discuss your CIAM migration and explore how our CIAM Migration service can simplify the process for your energy company.
Schedule a call
An Elipse
CIAM MANAGED OPERATIONS

Optimize Global Energy Company CIAM Support

Managing a complex CIAM service can be a significant drain on your IT resources, especially in the ever-evolving energy landscape. Constant user provisioning, access control adjustments, and security monitoring can quickly become overwhelming.
Next Reason's CIAM Managed Operations service takes the weight off your shoulders, allowing you to:
Free up your IT team: Focus on strategic initiatives and innovation while our experts handle the day-to-day operations of your CIAM service.
Enhance security: Benefit from our team's deep expertise in CIAM security best practices, ensuring your service remains protected against evolving threats.
Improve operational efficiency: Streamline your workflows and optimize resource allocation with our efficient managed operations approach.
Gain peace of mind: Have confidence knowing your CIAM service is in the hands of experienced professionals who are constantly monitoring and optimizing its performance.
Threat guard image

Schedule a call

Schedule a call

Contact Next Reason today to learn more about CIAM Managed Operations and how it can empower your energy company to optimize costs and scale app support.
Schedule a call
An Elipse

Partner with Next Reason to:

Gain a clear picture of your CIAM maturity and identify areas for improvement with our industry-specific CIAM Maturity Scorecard.
Streamline app integration and ensure secure onboarding of new applications with our CIAM Managed App Onboarding.
Simplify your CIAM migration journey and minimize disruption with our CIAM Migration Accelerator.
Offload the burden of managing your CIAM system and empower your team with our CIAM Managed Operations.
Elevate your CIAM expertise and gain access to ongoing strategic guidance with our CIAM Managed Center of Excellence.

Ready to unlock the full potential of your customer identity service?

Contact us today and explore how our comprehensive suite of CIAM solutions can empower your energy company to achieve optimal security, efficiency, and customer satisfaction.

Thanks for contacting us!

We will get back to you as soon as possible.
Meanwhile, follow us on social media or visit our blog!
Oops! Something went wrong while submitting the form.