Unify

Orchestrate a Seamless Customer Journey

A fragmented customer experience can hinder growth and damage brand loyalty. Next Identity Unify empowers businesses to bridge the gap by orchestrating seamless customer journeys across all touchpoints. Unify provides the tools and features needed to streamline operations, personalize interactions, and elevate your customer experience to new heights.

Benefits of Next Identity Unify also include:

Effortless digital transformation

Accelerate your digital roadmap with pre-built, low-code journeys and industry-standard solutions.

Unified customer identity

Simplify customer experience with single sign-on (SSO) across all your applications.

Tailored brand experience

Create unique brand experiences for different markets and businesses with ease.

Global reach

Expand your reach and engage audiences worldwide with seamless multi-locale support.

Enhanced security

Offer peace of mind with advanced authentication options including biometrics and other passwordless methods.

OUR FEATURES

A new era for your customer experiences

Craft the Perfect Customer Journey

Next Identity Unify empowers you to design frictionless, personalized customer journeys tailored to your specific needs. Leverage our powerful features to:

Build custom journeys: Utilize our intuitive, low-code interface to create highly customized journeys that perfectly match your vision.

Balance speed and flexibility: Get started quickly with pre-built journey templates based on industry best practices, while maintaining the flexibility to adapt them to your unique requirements.

Develop custom experiences: For highly complex needs, leverage the powerful Unify API to craft unique and tailored journeys that meet your specific business requirements.

Express Your Brand Identity with Ease

Distinguish your brand and cater to diverse markets with Next Identity Unify's intuitive low-code theme designer. This powerful tool allows you to:

Effortlessly create unique themes: Design themes that reflect your brand identity for different markets, businesses, or campaigns.

No coding required: Utilize the user-friendly interface to customize themes without any coding knowledge.

Tailor the look and feel: Control the customer experience from colors and fonts to images and other branding elements.

Maintain brand consistency: Apply themes consistently across different touchpoints for a unified brand experience.

Connect Without Borders

Next Identity Unify enables you to deliver a truly localized customer experience and expand your reach to global markets.

Reach a worldwide audience: Accelerate time to market with our default customer journey content already translated into 30+ languages, or customize it to meet your unique requirements.

Create inclusive experiences: Cater to diverse audiences and ensure that language is never a barrier for your customers.

Streamline localization: Integrate Unify's translation capabilities with your existing content management systems to manage translations smoothly.

Streamline Customer Communication

Next Identity Unify gives you complete control over your customer communications with its low-code messaging system. Effortlessly manage transactional emails and SMS messages, ensuring seamless interactions at every touchpoint.

Craft compelling messages: Use our intuitive interface to design engaging email and SMS content that aligns with your brand voice and messaging strategy.

Personalize content: Utilize dynamic variables to tailor communications, ensuring messages are relevant and personalized for each recipient.

Centralized message management: Easily access and edit all your transactional message templates from within the Unify platform.

Simplify the Customer Journey with SSO

Empower your customers with a seamless experience across all your applications with Next Identity Unify's Universal Account. This powerful feature eliminates the need for your customer to have multiple logins, creating a frictionless journey that boosts engagement and satisfaction.

Single sign-on (SSO): Users can access all your applications with a single login, eliminating the hassle of managing multiple credentials.

Streamlined user experience: No more remembering different usernames and passwords – users can navigate between applications effortlessly.

Progressive profiling: Gather user information gradually over time, creating richer customer profiles without overwhelming them with lengthy forms.

Enhanced security: Universal Account centralizes user authentication, improving overall security posture.

The Next Generation of Account Security

Next Identity Unify safeguards your customers' accounts and simplifies logins with a suite of modern passwordless authentication options.

Enhanced security: Eliminate the vulnerabilities associated with traditional passwords by implementing methods like biometrics, magic links, one-time passwords (OTP), and passkeys.

Frictionless user experience: Provide a convenient login process that minimizes the need for remembering and entering complex passwords.

Reduced risk of fraud: Mitigate the chances of phishing attacks and unauthorized access attempts by removing passwords from the equation.

Familiar Methods, Trusted Security

Next Identity Unify understands the importance of offering familiar and convenient authentication options for your users. We support popular methods like:

Email and password: Provide a widely recognized login method for users comfortable with traditional authentication.

Mobile number and password: Offer an alternative login option that leverages the convenience of mobile devices.

Secure Connections, Streamlined Experience

Next Identity Unify empowers you to leverage the power of trusted third-party applications while maintaining complete control over user access and security.

Simplified integrations: Allow authorized third-party apps to connect seamlessly to your CIAM service, eliminating the need for complex integrations and password sharing.

Granular access control: Define precise permissions for each connected app, ensuring they only access the data they need to function.

Enhanced security: Benefit from an extra layer of security by delegating authentication to trusted providers, reducing the risk of unauthorized access.

UNIFY

Unify the customer experience